Frequently Asked Questions
Everything you need to know about our pro-level artistry products and services.
What is the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number on our carrier's website to monitor your shipment's progress.
Does Natasha Denona test on animals?
No, Natasha Denona is a cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we allow others to test on our behalf.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our official website. Items must be in their original packaging and lightly used or unused to qualify for a refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.
Are your eyeshadow palettes suitable for sensitive eyes?
Our formulas are created with high-quality ingredients and are dermatologically tested. However, we recommend checking the specific ingredient list on each product page if you have known allergies.
How can I learn how to use the signature ND techniques?
Each palette is designed with a specific color story to guide you. You can find tutorials and 'Get The Look' guides on our official YouTube channel and product detail pages.